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Franchise company cements reputation for reliability with Prestigious ACE Award More than two dozen Pop-A-Lock franchisees received the ACE Award for achievement in service performance in November at a national tradeshow for roadside assistance providers held in Recipients of the award were nominated by the nation’s major motor clubs and dispatch centers, including Allstate Motor Club, Asurion, Coach-Net, Cross Country Automotive Services, GEICO Direct and Road “It’s a great feeling to be a part of such a recognized brand that is consistently awarded for our commitment to customer service,” said Scott Clause , Director of Marketing, Pop-A-Lock. The award was based on a high percentage of meeting or bettering estimated response time on calls, consistency in response time, written appreciation from customers and the percentage of calls serviced, which reflects the recipients reliability and overall professionalism. “Motor clubs and central dispatch centers are very demanding of service providers who contract with them,” said Steve Calitri, an industry expert. “Pop-A-Lock does a great job offering 24-hour, seven-day-a-week service for the motor clubs and has worked hard to maintain a high level of reliability for their clients.” Pop-A-Lock franchisees received nearly a third of the 100 ACE awards presented at the show and have routinely dominated the awards for several years. The Pop-A-Lock® franchise system serves more than 4,000 communities nationwide and is the largest full service locksmith and car door unlocking service in the
